​Terms & Conditions

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A legal disclaimer

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• Mindful Clinic provides Solution Focused therapy and clinical hypnotherapy as a professional service, delivered by Dr Sharon Bateman, Psychologist and Clinical Solution Focused Therapist. However, our services are not a substitute for medical, psychiatric, or psychological treatment. Clients with medical or mental health conditions should consult a qualified healthcare provider before starting therapy.

• No guarantees are made regarding the effectiveness of therapy, as outcomes depend on the individual’s engagement and personal circumstances.

• Solution Focused therapy and clinical hypnotherapy should be seen as complementary to other medical or psychological treatments, not a replacement.

• The Practitioner is not responsible for decisions or actions taken by the client as a result of therapy.

• By booking a session, the client acknowledges and agrees that they are responsible for their own well-being during and after therapy.

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Mindful Clinic – Terms and Conditions

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1. Introduction

These Terms and Conditions govern your use of the Mindful Clinic website and services, including Solution Focused therapy and clinical hypnotherapy, group programmes, and talks, workshops and staff groups for organisations. By accessing our website and booking services, you confirm your agreement to these terms.

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2. Services Provided

Mindful Clinic offers Solution Focused therapy and clinical hypnotherapy, delivered via in-person sessions, telephone, and secure online platforms, as well as group programmes and workplace talks, workshops and staff groups. Services are conducted in accordance with professional guidelines and ethical standards.

While the usual number of sessions required is between 8-12, this may vary depending on individual circumstances.  Smoking cessation therapy is generally a 2.5-hour session and requires a non-refundable deposit (see section 4).

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3. Confidentiality and Data Protection

• All client information is stored securely and in compliance with GDPR regulations.

• Exceptions to confidentiality apply if required by law or if there is a risk of harm to the client or others.

• Sessions conducted online or via telephone use secure platforms, and reasonable steps are taken to protect confidentiality.

• Clients may request access to their personal data, in line with GDPR, within 30 days.

• Data is retained for 8 years for adult clients and, for minors, until the age of 25 or 26 if last seen at 17-18 years old.

      For full GDPR compliance details, refer to our Privacy Policy.

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4. Payment and Cancellation Policy

• Payment is required 48 hours in advance of the scheduled session.

• Cancellations made with at least 24 hours' notice will be refunded.

• Cancellations with less than 24 hours' notice may result in the full session fee being charged.

• If a deposit is taken (e.g., for smoking cessation therapy), this is non-refundable, even in the case of cancellation.

• The Anxiety Reset is a fixed eight-week group programme limited to six places. As with our other capacity-limited services, payment secures your place. In line with your statutory rights under the Consumer Contracts Regulations 2013, you may cancel within 14 days of booking for a full refund. After this period, or once the programme has started (whichever is later), places are non-refundable, as your space cannot be reallocated to someone else.

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5. Speaker Events and Workshops

• A booking is confirmed once a 50% deposit has been paid. The deposit secures the date and is non-refundable.

• The remaining balance is due 48 hours before the event, unless other payment terms are agreed in writing.

• For talks and workshops, if the organiser cancels within 30 days of the event, the full fee is payable.

• The event may be moved to a new date once without charge, if requested more than 30 days before the event and the new date is within 12 months. Any later change is treated as a cancellation.

• Ongoing staff groups are booked in blocks of sessions, paid in advance. A session cancelled by the organiser with less than 24 hours’ notice is charged in full. A session cancelled by Mindful Clinic will be rescheduled.

• If Mindful Clinic has to cancel, for example through illness, an alternative date will be offered first. If no suitable date can be agreed, all payments for that event or session will be refunded in full.

• Travel and accommodation costs are charged in addition to the fee, unless agreed otherwise. Non-refundable travel or accommodation already booked will be recharged if the organiser cancels.

• All cancellations must be made in writing.

• Every booking will be confirmed in writing with these terms.

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6. Remote and Online Sessions

• Clients must ensure they are in a quiet, private, and safe environment for the duration of the session.

• A backup contact method must be provided in case of connection issues.

• In hypnosis sessions, the Practitioner will include the following script: "If you do not hear my voice for two minutes, you will naturally and gently wake feeling refreshed."

• By proceeding with remote sessions, the client acknowledges their understanding of these requirements.

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7. Liability Disclaimer

• The Practitioner is not liable for any decisions or actions taken by the client as a result of therapy.

• Therapeutic outcomes depend on the client’s engagement and commitment.

• Hypnotherapy is not a substitute for medical or psychiatric treatment.  Clients with existing medical conditions should consult their healthcare provider before booking a session.

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8. Professional Boundaries

• The Practitioner operates within their professional and ethical training.  If a client’s needs extend beyond these boundaries, a referral to an appropriate professional may be recommended.

• If a client sees the Practitioner outside of sessions, they will not initiate contact to respect client privacy.

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9. Website Use

• The content on this website is for informational purposes only and should not be considered medical or psychological advice.

• Unauthorised use of website materials, including copying or redistribution, is prohibited.

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10.  Jurisdiction and Applicable Law

• These Terms and Conditions are governed by the law of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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11. Agreement to Terms

• Please complete the client form below to confirm that you have read, understood, and agree to these Terms and Conditions and the Privacy & GDPR Policy.

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Please complete the appropriate consent form below. If providing consent for a child please use the parent/carer consent form and please also ask the child to complete consent in the appropriate form.