​Terms & Conditions

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A legal disclaimer

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• Mindful Clinic provides solution-focused psychotherapy and clinical hypnotherapy as a professional service. However, our services are not a substitute for medical, psychiatric, or psychological treatment. Clients with medical or mental health conditions should consult a qualified healthcare provider before starting therapy.

• No guarantees are made regarding the effectiveness of therapy, as outcomes depend on the individual’s engagement and personal circumstances.

• Hypnotherapy and psychotherapy should be seen as complementary to other medical or psychological treatments, not a replacement.

• The Practitioner is not responsible for decisions or actions taken by the client as a result of therapy.

• By booking a session, the client acknowledges and agrees that they are responsible for their own well-being during and after therapy.

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Mindful Clinic – Terms and Conditions

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1. Introduction

These Terms and Conditions govern your use of the Mindful Clinic website and services, including solution-focused clinical hypnotherapy and psychotherapy.  By accessing our website and booking services, you confirm your agreement to these terms.

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2. Services Provided

Mindful Clinic offers therapeutic services, including solution-focused clinical hypnotherapy and psychotherapy, delivered via in-person sessions, telephone, and secure online platforms.  Services are conducted in accordance with professional guidelines and ethical standards.

While the usual number of sessions required is between 8-12, this may vary depending on individual circumstances.  Smoking cessation therapy is generally a 2-hour session and requires a non-refundable deposit (see section 6).

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3. Confidentiality and Data Protection

• All client information is stored securely and in compliance with GDPR regulations.

• Exceptions to confidentiality apply if required by law or if there is a risk of harm to the client or others.

• Sessions conducted online or via telephone use secure platforms, and reasonable steps are taken to protect confidentiality.

• Clients may request access to their personal data, in line with GDPR, within 30 days.

• Data is retained for 8 years for adult clients and, for minors, until the age of 25 or 26 if last seen at 17-18 years old.

      For full GDPR compliance details, refer to our Privacy Policy.

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4. Payment and Cancellation Policy

• Payment is required 48 hours in advance of the scheduled session.

• Cancellations made with at least 24 hours' notice will be refunded.

• Cancellations with less than 24 hours' notice may result in the full session fee being charged.

• If a deposit is taken (e.g., for smoking cessation therapy), this is non-refundable, even in the case of cancellation.

• The Anxiety Reset is a fixed eight-week group programme limited to six places. As with our other capacity-limited services, payment secures your place. In line with your statutory rights under the Consumer Contracts Regulations 2013, you may cancel within 14 days of booking for a full refund. After this period, or once the programme has started (whichever is later), places are non-refundable, as your space cannot be reallocated to someone else.

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5. Remote and Online Sessions

• Clients must ensure they are in a quiet, private, and safe environment for the duration of the session.

• A backup contact method must be provided in case of connection issues.

• In hypnosis sessions, the Practitioner will include the following script: "If you do not hear my voice for two minutes, you will naturally and gently wake feeling refreshed."

• By proceeding with remote sessions, the client acknowledges their understanding of these requirements.

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6. Liability Disclaimer

• The Practitioner is not liable for any decisions or actions taken by the client as a result of therapy.

• Therapeutic outcomes depend on the client’s engagement and commitment.

• Hypnotherapy is not a substitute for medical or psychiatric treatment.  Clients with existing medical conditions should consult their healthcare provider before booking a session.

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7. Professional Boundaries

• The Practitioner operates within their professional and ethical training.  If a client’s needs extend beyond these boundaries, a referral to an appropriate professional may be recommended.

• If a client sees the Practitioner outside of sessions, they will not initiate contact to respect client privacy.

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8. Website Use

• The content on this website is for informational purposes only and should not be considered medical or psychological advice.

• Unauthorised use of website materials, including copying or redistribution, is prohibited.

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9. Jurisdiction and Applicable Law

• These Terms and Conditions are governed by English and Welsh Law.  Any disputes shall be subject to the exclusive jurisdiction of the Courts of the United Kingdom.

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10. Agreement to Terms

• Please complete the clients form below to confirm that you have read, understood, and agree to these Terms and Conditions and the Privacy & GDPR Policy.

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Please complete the appropriate consent form below. If providing consent for a child please use the parent/carer consent form and please also ask the child to complete consent in the appropriate form.